helps reduce
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Your Water Isn't Clean.
Why You Need to Ditch the Chlorine
90% Less Plastic in Every Filter
How Curo Stands Out
curo helps remove
Unfortunately, I’ve not had the best experience with Curo Skin - they offered a free trail for the shower. I went through the process and I forgot to put my CC details on the free trail to be charged at a later date.
No emails were sent to retrieve the money - they went through data protection to find my socials they sent me a disgusting message and leaving comments on my posts.
The message that got sent was threats to myself then proceeded to tell me the worries they had which made me feel it was my fault they were losing money due to the trial they introduced
I paid the balance but customer service terrible.
Hi Vernon,
First of all, I’m really glad to hear you're enjoying the shower itself – that’s what we care about most.
I'm genuinely sorry to hear you feel you've had a bad experience with us. That’s never what we aim for, and I appreciate you taking the time to share your feedback. That said, I would like to respectfully clarify a few points in your review that we believe are inaccurate, as they paint a picture we feel isn’t fair to us as a very small business still in its early stages.
'I forgot to put my details...'
We made the terms of the trial very clear on the product page, at checkout, and in our terms and conditions. The 10-day free trial required payment only if the product wasn’t returned within that period. You were over 3 weeks late with payment by the time we followed up via email to yourself using the email you provided.
'No emails were sent...'
We sent a polite reminder via email on 6th March to the address you provided. We didn’t receive a response in the three weeks that followed which we then followed up via messaging.
'Got sent threats...'
We did reach out via direct message after emails went unanswered – not to cause distress but to avoid the more formal route of letters or small claims processes, which would have been more unsettling to receive. Our message explained this transparently and asked you to make payment for your product which you was now 6 weeks late.
We do regret leaving a public comment on your post - however it was only asking you to check your messages before we would have removed it ourselves after getting a response. It was in no way any threating language. I believe we used 'Can you check your DM's regarding the shower you haven't paid for'. I’ll hold my hands up and admit there was a better route than this one!
We’re just seven weeks into launching and have been navigating the realities many customers who haven’t fulfilled their end of the free trial. In your case, we waited far longer than most companies would have before following up. I hope that adds some context to our actions.
We’d really appreciate it if you’d consider revisiting your review. A 2-star rating can be damaging, especially when the product itself exceeded your expectations and our communication was simply an effort to resolve a late payment fairly for both parties. In no way were we threatening or offensive in anything we wrote to you.
Thanks again for your time, Vernon – and for supporting a small brand trying to do good things.
I’ve been using the Curo Shower Head for a little while now, and I can really feel the difference. My skin is super sensitive, and hard water tends to make it worse, but this shower head’s filtration system has helped so much. My skin feels less dry and irritated after showering, which is a big deal when you’re dealing with eczema or TSW.
The water pressure is great too—strong but not harsh, which makes showers feel way more refreshing. It’s such a simple change, but I’m really glad I switched!
I honestly like my new shower head. Since I started using this my hair is no longer dry and frizzy. That’s because of the shower filtered head. Also I noticed my skin is not that bad. Hard water in the uk is too bad but with filtered shower head it really help to protect my skin
